Frequently Asked Questions
Shipping & Return
When placing an order you may enter separate billing and delivery addresses. The order will be delivered to the address indicated. You will receive a receipt with details of your order via e-mail. If you have an account, you can also create, change and save multiple addresses in your address book.
Website and phone orders are usually picked and shipped within 24-48 hours on a local business day. Please be patient as delays might occur due to public holiday. You can track your order here.
Delivery times will depend on the city/town you are in. Shipments usually take 5-7 business days upon order confirmation.
Please contact us. Our customer support team will be able to assist you.
The shipping and handling charges are given at the time of checkout and consumers will know about it before making the payment.
We currently ship only in India. Epique shipments are sent via a designated courier service.
You can track your order here.
Safety & Testing
While there is no reason to expect an issue with the use of Epique products during pregnancy, we recommend that any expectant mother check with her physician before changing her skin care routine.
Epique products are not tested on animals.
Yes. Epique is a problem-solution skin treatment intended to be used with other products and as part of a complete regimen. There are no contraindications for using Epique with other skin care brands.
Yes. Epique skincare products have been proven to be non-irritating on all skin types, even sensitive skin.
You can visit our Epique stores to address your concerns. Alternatively, you can contact us.
If you are concerned that you may have a reaction or did have a reaction to one of our products, Please call our customer service center at 1800-103-5994 from 10:00 am- 5:00 pm (IST) Monday – Friday (excluding holidays). You can also contact us via email at email@example.com
Shelf-life of all Epique products is 3 years.
All Epique products adhere to the highest global quality and safety standards. Clinical tests of products have successfully been undertaken in Europe. Testing has also been undertaken in India to ensure safety and suitability of all formulations on the Indian skin type.
Any discoloration in our anti-aging skin care products is due to the presence of one ingredient, Vitamin C, which is listed on the label as sodium ascorbyl phosphate. This antioxidant helps supplement skin’s defense against environmental assaults such as sun damage and pollution. It is normal for this ingredient to cause some discoloration – the safety and quality of the product are not affected by the color change. Testing conducted confirms that the effectiveness of the product is not affected despite a small change in color.
All of our skin care products have been developed to maintain their effectiveness for at least three years.
Scientists at EpiqueLabs have developed Phyto-concentrates-the purest and most concentrated form of plant extracts, obtained using highly advanced extraction technology. This make them many times more powerful than normal herbal extracts. They work at an intracellular level to help reverse the adverse effects on mature skin by enhancing its ability to restore, repair and regenerate from within, effectively, yet naturally. Regular use of Epique’s Phyto-concentrates based formulations helps the skin stay healthy and look ageless.
Epique products are Infused with Phyto-Concentrates – Superior high-potency plant extracts that are created using precision technology, and developed by scientists at EpiqueLabs. This skin care range reverses the effects of ageing naturally by enhancing mature skin’s ability to repair, regenerate and restore the skin’s matrix from within. You can learn more by reviewing the ingredients section found within each product page on the site or by accessing the Phyto-Concentrates & Active Ingredients sections.
Only Epique’s formulations are infused with Phyto-Concentrates – Superior high-potency plant extracts that enhance mature skin’s ability to restore repair and regenerate from within. Phyto-Concentrates are highly potent, yet gentle, which makes them ideally suited for mature skin care. Regular application of Epique’s formulations leaves the skin looking healthy and ageless.
Your billing address will automatically be entered as your delivery address. You can change this address during the checkout process. If you have an account, you can also create, change and save multiple addresses in your address book.You can also change your shipping address by changing your address in the My Account section of this website. PLEASE NOTE: Once an order has been placed, we won’t be able to change the delivery address.
When you place an online order you will an email confirmation with your order number; this is also your receipt. You will receive another email when your order has been shipped. It will include detailed information and your order tracking number. You can track your shipment by clicking on the Order Status in My Account section or customer service section.
Orders are processed once they are submitted. So it is not be possible to cancel an order once it has been placed.
We accept Credit Card and Debit Card (MasterCard™ and Visa™).
To place an order, click the “add to cart” button next to any product you wish to purchase. When you have added all products you want to order into your cart, click on the “proceed to checkout” button to begin the checkout process. The site will guide you through the necessary steps to gather pertinent information to get your order to you accurately and promptly. If you need assistance with your order, Please call our customer service center at 1800-103-5994 from 10:00 am- 5:00 pm (IST) Monday – Friday (excluding holidays). You can also contact us via email at firstname.lastname@example.org
If you want to return a product for any reason, please get in touch with our customer service within 48 hours of receipt of delivery by emailing us at email@example.com.
Upon placing your order, you will receive a summary and receipt via email. If you’ve registered with us, your order will also be viewable on the site after 24 hours in the My Account section until delivery.
Before embarking on your Epique journey to healthy and beautiful skin, we highly recommend taking part in a professional skincare consultation to assess your skin concerns and best prescribe the products most suitable for you. This can be done by fixing up an appointment by calling 1800-103-5994.
If you have shopped online with us before, you can simply login to your account with your existing email address and password to start shopping. To reset your password, click on the “forgot your password” link when you click on the Customer Login. Once logged in, you can update your billing and shipping details, or do this directly at the checkout page. If you haven’t logged in, you will be prompted to do so prior to placing your order. If you have any questions, please do not hesitate to contact us.
You can request a new password from the Sign In section of the site. Click on the “Forgot Your Password” link, enter your email address and submit request. A new password will be emailed to you.
All transactions at this online store are protected by Secure Sockets Layer (SSL) and Secure Data Encryption using a 1024-bit process. All credit card payments are processed in real-time for your security and immediate peace of mind.
We are happy to rectify any errors. Please call our customer service center at 1800-103-5994 from 10:00 am- 5:00 pm (IST) Monday – Friday (excluding holidays). You can also contact us via email at firstname.lastname@example.org.
If payment is declined, please contact your bank or credit card company first. Authorization is between our banking provider and your financial institution. If you encounter any further difficulties or have any additional questions, please call our customer service center at 1800-103-5994 from 10:00 am- 5:00 pm (IST) Monday – Friday (excluding holidays). You can also contact us via email at email@example.com
Click on the “Forgot Password?” link when you click on “Customer Login”. You will receive a link to reset your password in your email. If you can’t remember your email address,contact us and we’ll help you solve it.
If you have correctly entered all your information and are unable to complete the checkout process, we may need further information. Please call our customer service center at 1800-103-5994 from 10:00 am- 5:00 pm (IST) Monday – Friday (excluding holidays). You can also contact us via email at firstname.lastname@example.org
Your order number is in the confirmation email you received after placing your order. You can also find your order information within the My Account section. Click on Order History to see a detailed history of your orders.
© EPIQUE ( A Brand of Alchem International Pvt Ltd.)