Terms and Conditions
Welcome to Epique!
This website (the “Site” or “Epique”) is owned and operated by Alchem International Private Limited (collectively, “Alchem”, “Company”, “We”, “Us”, or “Our”). We urge you to read these terms (“Terms and Conditions”) carefully before using the Services provided by us through this website. Though long, these Terms and Conditions cover every information which would be relevant to you and help you to decide whether or not do business with us. These terms form a legally binding agreement between Alchem and the User.
Please note that these Terms and Conditions are legally binding terms for the use of this site by you (“the User”), your use of this Site and all related services, features, content, or any purchases you make via our Site.
You warrant and attest that you are at least 18 (eighteen) years of age or that you have attained the age of majority as designated by the laws and statutes of either your country or the country from where you access our Site/ avail our Services. By using the Site, you are confirming that you meet the minimum age requirement and are fully able and competent to enter into and be bound by these Terms and Conditions. You further agree that you fully understand the contents, meaning and impact of these Terms and Conditions and warrant and represent that you are fully able and competent to enter into and be bound by the same.
These Terms and Conditions apply to you and all the users of Epique, including, without limitation, users who are contributors of content, information and other materials or services on the Site.
You are welcome to use the Site and our Services. But, your access and use of the Site will be subject to the version of the Terms and Condition posted on the Site at the time of use. You should always check these Terms and Conditions whenever you visit our website and/or avail our Services.
Whenever you access our Site or avail our Services, it means that you are abiding by these Terms and Conditions and all applicable laws. If you do not agree with any term given in the Terms and Conditions, then do not use our Site or access it in any way possible.
Using our Services
Alchem International Private Ltd. strives to provide all its Services to you in the best manner possible. This is the outcome of our dedication towards you to provide industry-leading services for delivery of healthcare and cosmetic products and services. Through this website, we aim to provide you an enriching and satisfying experience of ordering our healthcare and cosmetic products and delivering the same to you. But, in return, we also expect certain things from you. Do not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the Site.
Every product and service imparted by us is meant for your personal use only. Do not sell or resell our products or services, or samples that you purchase or otherwise receive from us. We also reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe, in our sole discretion, may result in the violation of our Terms and Conditions. This does not mean that we will start cancelling or changing all your order(s) without any reason. We just want some room for correction of faults so that no harm comes to you.
All the content given on our Site is for informational purposes only. Please do not substitute it for medical advice, diagnosis or treatment. Never disregard professional medical advice or delay seeking such advice in time of need because of something you might have read or seen on our website. Epique does not recommend or endorse any specific tests, physicians, procedures, opinions or other information that may be mentioned on our website. Reliance on any information provided by either Epique or its employees/agents or its suppliers/distributors and other visitors to the website is solely at your own risk.
You agree to use the Site only for lawful purposes and in compliance with all applicable laws. You shall not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer ,or sell any information, software, products or services obtained from the site.
You are not allowed to upload, or otherwise publish through the Site, any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise, objectionable, or which may constitute or encourage any criminal offence, violate the rights of any party or otherwise give rise to liability or violate any law. You will also not upload commercial content on the Site or use the Site to solicit others to join or become members of any other commercial online service or other organization.
All these things aside, Epique does give its users the permission to display and, subject to any expressly stated restrictions or limitations relating to a specific material, electronically copy, download and print hard copy portions of the material from the different areas of the Site solely for his/her own non-commercial use and of course, to purchase our products.
When you use our Site or avail our Services or send e-mails to us, you are communicating with us electronically. Such Electronic Communications will include all materials including but not limited to Newsletters, information about new offers, general information regarding our website or our services, information regarding your order and any message tailored for you.
You also consent to receive communications from us electronically. We will communicate with you by e-mail or/and by sending text messages/Whatsapp messages on the mobile phone number provided by you to us or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Intellectual Property Rights
Epique or someone else (an affiliate, partner or licensor) holds the copyright to all the material available on the Site. This means that using our Services does not give you ownership of any intellectual property rights in our Services or the content you access. You may not use content from our Services unless you obtain permission from its owner or are otherwise permitted by law. These terms do not grant you the right to use any branding or logos used in our Services. Don’t remove, obscure, or alter any notices legal or otherwise displayed in or along with our Services.
Also, you cannot reproduce any part of the Site and sell or distribute it for commercial gain. The same shall not be modified or incorporated either in any other work, publication or site, whether in hard copy or electronic format, including posting to any other Site.
We, however, permit you to access our website and reproduce extracts by way of printing, downloading to a hard disk and by distribution to other people but, in all cases, for non-commercial, informational and personal purposes only.
Availability of our products
Whenever you access our website, you will see the products/services being provided by us on display on the webpage. But, please note that this does not constitute an offer to sell or supply that product or service; it is simply an overview of the range of products or services that we distribute internationally.
We strive to keep the site as accurate as possible. But, at times errors can creep in. Please understand that the information on this Site has been included in good faith and should not be relied on for any specific purpose and no representation or warranty is given in relation to its accuracy or completeness.
Any advice given on this Site is purely indicative and cannot replace a medical diagnosis or a clinical consultation, nor is it a substitute for any medical treatment. Therefore, we do not guarantee full satisfaction from following such advice and assume no liability for your use of the same. By accessing our services and using an advice or the products, you take full responsibility for your use of the same.
For further information or in case of doubt, we recommend that you consult us or write to us at the following address:
We also reserve the right to make any changes and corrections to the content on this Site including suggested retail prices, product specifications, and information concerning launching of products, as and when we consider it appropriate and without notice to the user.
General Obligations of the User
Epique believes in time honoured and respected values of tolerance and respect for all human beings. For this reason, you shall not use this Site to convey racist, violent, xenophobic, malicious, obscene or illegal content.
By using this Site, you agree not to distribute (which includes either to “host” or “display” or “upload” or “modify” or “publish” or “transmit” or “update” or “share”) any information that is (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) harassing, blasphemous or paedophilic (d) pornographic, invasive of other’s privacy, disparaging (d) relating or encouraging money laundering or gambling (e) in violation of a copyright, trademark or; in violation of other intellectual property right of another or (f) violates any law or regulation or (g) offensive, unlawful in any manner (h) impersonating another person or otherwise unacceptable to Epique at its sole discretion.
You will also not distribute any information that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer system or electronic device.
Your Epique Account
You may need an Epique Account in order to use some of our Services. You may create your own Epique Account. This account will allow you to make orders and receive promo codes which can be used when ordering from our website.
To protect your Epique Account, keep your password confidential. You are responsible for the activity that happens on or through your Epique Account. Try not to reuse your Epique Account password on third-party applications. If you learn of any unauthorized use of your password or Epique Account, please inform us or follow these instructions. (www.myepique.com/customer/account/forgotpassword)
User Warranty and Representation
Whenever you submit any content to us, you warrant and certify that you are the owner of that content. In other words, you guarantee that the content submitted by you belongs to you and does not infringe on the rights of any other person. You further warrant that to your knowledge, no action, suit, proceeding, or investigation has been instituted or threatened relating to any content, including trademark, trade name service mark, and copyright formerly or currently used by you in connection with the Services rendered by our website. We will take no responsibility if any infringing content is submitted by you and we will remove the information as soon as we get to know about it as per the due process established by us.
Third Party Links
To consistently provide our users with better Services, Epique also provides links to other websites (“Third-Party Sites”). Such third party sites might include articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties (the “Third-Party Applications, Software, or Content”).
The Services, Third-Party Sites, Third-Party Applications, Software, and Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by Epique. Furthermore, Epique is not responsible for User’s use of the Services or any Third-Party Sites accessed through Epique’s Site, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Sites or the Third-Party Applications, Software, or Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Site or any Third-Party Applications, Software, or Content does not imply approval or endorsement thereof by Epique.
If you decide to access the Third-Party Sites or to use or install any Third Party Applications, Software, or Content, you do so at your own risk, and you should be aware that our terms and policies no longer govern as soon as you leave our Site. You should review the applicable terms and policies, including privacy and data gathering practices, of any site to which you navigate to or any applications you use or install from the site.
In the event the Company or service is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers,the Company shall have the right to refuse or cancel any orders placed for product or service listed at the incorrect price, notwithstanding the fact that the order was confirmed and the credit card charged.The amount charged on the credit card will either be refunded or a promo code issued for equivalent amount at the discretion of the Company
Not all information on display on the site belongs to Epique. This content is the sole responsibility of the entity that makes it available or the user who posts it to our Site. We may review content to determine whether it is illegal or violates our policies, and we may remove or refuse to display content that we reasonably believe violates our policies or the law. We merely act as a passive conduit when we allow you to view or distribute user generated content on our website and we do not undertake any obligation or liability relating to any contents or activities on the Site.
Notwithstanding the above, we reserve the right to block or remove communications or materials that is determined to be malicious or which does not adhere to the general obligations of the user.
Disclaimers and Limitation of Liability
Though enormous efforts are made and precautions taken to render the products absolutely safe for human use, it is possible that certain ingredients may cause allergic reactions to certain individuals or adversely affect individuals with pre-existing medical conditions. Please make yourself aware of the ingredients and usage instructions accompanying each of our products to make sure that they conform to your requirements and suit you.It will be your sole responsibility to take proper precaution/ professional medical/ dermatological advice before using any of our products that you may be allergic to. You agree that we will not be responsible or liable for any product related issues including without limitation any allergic reactions to you on account of usage of our products. For any purchases made through the Site, you will inter alia be governed by the limitation of liability and disclaimer.
The information and services included in or available through the Services may include inaccuracies or typographical errors. Changes are periodically added to the information herein. Epique and/or its respective suppliers may make improvements and/or changes to the Services at any time. In the event any product or service is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers, Epique shall have the right to refuse or cancel any orders placed for product or service listed at the incorrect price. Epique shall have the right to refuse or cancel any such orders, whether or not the order has been confirmed and the user’s credit card charged. If the credit card has already been charged for the purchase and your order is cancelled by us, we shall issue a credit to your credit card account of the amount of the incorrect price.
Epique does not represent or warrant that the Services will be uninterrupted or error free, that defects will be corrected, or that the Services or the server that makes them available are free of viruses or other harmful components. Epique does not warrant or represent that the use or the results of the use of the Services or the materials made available, as part of the Services will be correct, accurate, timely, or otherwise reliable.
User specifically agrees that Epique shall not be responsible for unauthorized access to or alteration of User’s transmissions or data, any material or data sent or received or not sent or not received, or any transactions entered into through the Services. User specifically agrees that Epique is not responsible or liable for any threatening, defamatory, obscene, offensive, or illegal content or conduct of any other party or any infringement of another’s rights, including intellectual property rights. User specifically agrees that Epique is not responsible for any content sent using and/or included in the Services by any third party.
Epique reserves the right to assign its rights and responsibilities under this agreement to any third party.
EPIQUE AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE SERVICES FOR ANY PURPOSE. THE SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. EPIQUE AND/OR ITS RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THE SERVICES, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
IN NO EVENT SHALL EPIQUE AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA, OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SERVICES OR RELATED WEBSITES, WITH THE DELAY OR INABILITY TO USE THE SERVICES OR RELATED WEBSITES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS OBTAINED THROUGH THE SERVICES, OR OTHERWISE ARISING OUT OF THE USE OF THE SERVICES, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, EVEN IF EPIQUE OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. IF USER IS DISSATISFIED WITH ANY PORTION OF THE SERVICES, OR WITH ANY OF THESE TERMS, USER’S SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SERVICES AND RELATED WEBSITES.
These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy.
To the fullest extent permitted by applicable law, you agree to defend and indemnify us and hold us harmless from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to legal costs and expenses) arising from:
- Your use of and access to our Site including any loss resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our Site infrastructure.
- Your violation of any of these Terms and Conditions.
- Your violation of any third party right, including without limitation any intellectual property, property, or privacy right.
About these terms
All our policies given on our website form a part of these Terms and Conditions. We may modify these terms or any additional terms that apply to a Service to, for example, reflect changes to the law or changes to our Services. You should look at the terms regularly. Changes will become applicable immediately after they are posted.
Whatsapp is a registered trademark of Whatsapp Inc. in the United States and/or other countries.
If there is a conflict between these terms and the additional terms, the additional terms will control for that conflict.
These terms control the relationship between Epique and you. They do not create any third party beneficiary rights.
If you do not comply with these terms, and we don’t take action right away, this doesn’t mean that we are giving up any rights that we may have (such as taking action in the future). If it turns out that a particular term is not enforceable, this will not affect any other terms.
You agree that the laws of India will apply to any disputes arising out of or relating to these terms or the Services. All claims arising out of or relating to these terms or the services will be litigated exclusively in the courts of New-Delhi and you and Alchem International Private Limited consent to personal jurisdiction in those courts.